Trango Adventure Booking Terms & Conditions

These Booking Terms and Conditions, together with our Privacy Policy and, where your holiday is booked via our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Trango Adventure. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions, references to ‘you’ and ‘your’ include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, you agree that;

1. You have read and understood these terms and conditions and have the authority to and do agree to be bound by them;
2. You are over 18 years of age and were placing an order for services with age.

Restrictions declare that you are of the appropriate age to purchase those services;

1. You consent to our use of information by our Privacy Policy, and you are authorised on behalf of all participants in your party to disclose their details to us, including, where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements).
2. You accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

1. BOOKING AND PAYING FOR YOUR ARRANGEMENTS

A booking is made with us when you pay us a deposit (or full payment) and we issue you with a booking confirmation. We reserve the right to return your payment and decline to issue a confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation.

After the deposit payment, you will receive a receipt in your email. Upon receipt, if you believe that any details on the booking confirmation or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets). The remaining balance (including any applicable surcharge) is due on the first day of arrival in Pakistan (or by such other date as is notified to you at the time of booking). If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you, in which case you lose your depositosit.

Special Sales: If there are services that you request from us in addition to one of our packages (such as an extension to your holiday, a connecting flight, or additional services), these will be put on request by our Sales Team and are subject to availability and confirmation of the price.

Booking on behalf of others: By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included in that booking. This means that you are responsible for making all payments due in connection with your booking, notifying us or our authorised agent if any changes or cancellations are required and keeping your party informed. By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate, and we will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

2. ACCURACY

We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate; however, occasionally changes and errors occur, and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. On very rare occasions, we may unfortunately make a genuine mistake in the price we quote and subsequently confirm to you for your holiday. This may come to light at any time before your holiday. We are not obliged to honour the original price if a mistake has been made when pricing your holiday. We will ask you to meet any additional costs if you wish to go ahead with the holiday. However, should you not wish to meet these additional charges, you may cancel your holiday with a full refund.

3. INSURANCE

We consider adequate travel insurance to be essential. It is therefore highly recommended of booking that you are adequately insured when travelling to Pakistan. You must ensure that it offers cover which is at least a comprehensive policy, which as a minimum, covers cancellation for the total value of the holiday, delay or curtailment, medical charges and repatriation costs for not less than five million. Your travel insurance should cover you for any pre-existing medical conditions. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs, including cover for any optional excursions/activities or high altitude holidays that you may have booked.

4. PRICING

We guarantee that absolutely no additional charges will be added to the basic price of your holiday once your booking has been confirmed and you have paid in full, irrespective of any subsequent fluctuation in currency exchange rates or increases in international air fares or other costs associated with the holiday. This price guarantee does not apply to any optional services, including, but not limited to, insurance premiums, visa charges and amendment fees. This price promise excludes bookings for holidays departing within 08 weeks of booking, which are classed as late bookings.

Before you have confirmed your booking and paid a deposit, we reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays.

Should the price of your holiday go down solely due to:

(i) The price of the carriage of passengers resulting from the cost of fuel or other power sources;

(ii) The level of taxes or fees applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or

(iii) The exchange rates relevant to the package,

Then any refund due will be paid to you less an administrative fee of EUR 50, based on the currency of your booking. However, please note that travel arrangements are not always purchased in local currency, and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

There will be no change made to the price of your confirmed holiday within 30 days of your departure, nor will refunds be paid during this period.

5. CUTTING YOUR HOLIDAY SHORT

If you are forced to return home early, due to personal circumstances, injury, sickness or high altitude sickness,  we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, nor be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment, and we suggest that any claim is made directly with them.

If you are sick or injured and can not continue the trip, our staff will bring you back to Skardu, and the rest of the group will continue their journey. If a helicopter or horse is needed to carry you back, then your insurance company should cover those costs. You can also pay directly to the horseman, or we can make the payment to the horseman, and you pay us back, and you reimburse them from the insurance company. Once the client is back in Skardu, we transfer them to Islamabad for their flight back home. If they decide to stay in Skardu until the group comes back, then we share 50% of the cost of the hotel, food, etc, with the clients.

6. CHANGES BY YOU BEFORE DEPARTURE

If you wish to change any part of your booked arrangements after a booking confirmation has been issued, you must inform us in writing as soon as possible. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of $100 per person per change, as well as any applicable rate changes or extra costs incurred, as well as any costs incurred by us and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. If we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you. A cancellation fee may be payable. If you are prevented from travelling, it is NOT possible to transfer your deposit to another suitable person.

Transfer of Booking: If you are prevented from travelling, you may transfer your place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements), provided:

1. a) You contact us as soon as possible and provide us with the names of the replacement passengers and who they will be replacing from the original booking. We can only transfer customers up to 14 days before departure, subject to availability.
2. b) you pay an amendment fee of $170 per person transferring, meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers; and
3. c) the transferee agrees to these booking conditions and all other terms of the contract between us.

If there are any payments outstanding for the applicable booking when the transfer is requested, these must also be paid before the transfer can be made. You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out herein will apply to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

Note: Certain arrangements may not be amended or transferred after they have been confirmed, and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

8. IF YOU CANCEL BEFORE DEPARTURE

If you decide to cancel your confirmed booking, you must notify us (or your travel agent) in writing as soon as possible. To notify us, please send an email to [email protected]. Your notice of cancellation will only take effect from the date on which we receive it. If the call to notify us of cancellation is from anyone other than the lead name, then the lead name must confirm the cancellation by email within 10 days of the initial call. If you need to cancel your booking within 24 hours of departure, please. If verbal notification is within 10 days of departure, we reserve the right to cancel the booking. Since we incur costs in cancelling your arrangements, you will lose your full deposit.

Where any cancellation reduces the number of full-paying party members below the number on which the price and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.

Cancellation by You due to Unavoidable & Extraordinary Circumstances: You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of ‘unavoidable and extraordinary circumstances’ occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall deduct the deposit amount and refund the full amount (if full payment has been made) of the monies you have paid, but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where your State office/ Foreign and Commonwealth Office has changed its advice to warn against travel to your destination or its immediate vicinity after the date of your booking. For this clause, ‘unavoidable and extraordinary circumstances’ means warfare, acts of terrorism, significant risks to human health, such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

8. IF WE CHANGE OR CANCEL

As we plan your holiday arrangements many months in advance, we may occasionally have to make changes or cancel your booking, and we reserve the right to do so at any time.

Changes: If we make an insignificant change to your holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible, if there is time before your departure, but we will have no liability to you for failing to inform you or your travel agent. example, change of accommodation to another of the same or higher standard, changes of carriers.

Occasionally, we may have to make a significant change to your confirmed arrangements. Examples of ‘significant changes’ include the following, when made before departure:

– A change of accommodation area for the whole or a significant part of your time away, provided that the new area is more than 20 miles away from the original.

– A change of cabin accommodation to a significantly lesser grade.

– Where you are taking a tour, trekking or Expedition, a significant change to the itinerary. i.e. when the itinerary has to be changed by more than 50% and may have to exclude an iconic highlight.

– A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.

– A change of outward departure time or overall length of your arrangements of twelve or more hours.

• A significant change to your itinerary, missing out on one or more destinations entirely.

Cancellation: We will not cancel your travel arrangements less than 75 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance or follow the terms and conditions. We may cancel your holiday before this date (if your holiday departure date is not specifically guaranteed in the brochure in which it was advertised), for example, if the minimum number of customers required for a particular travel arrangement is not reached. If we have to make a major change or cancel, we will tell you as soon as possible, and if there is time to do so before departure, we will offer you the choice of:

1. (for significant changes) accepting the changed arrangements;
2. Having a refund if full payments has been made;

iii. accepting an offer of alternative travel arrangements of comparable or higher standard if available (at no extra cost); or

1. if available, accepting an offer of alternative travel arrangements of a lower or comparable standard from us (we will refund any price difference between the original arrangements and the alternative arrangements if the alternative arrangements are of a lower value).

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again within 3 days, we will assume that you have chosen to accept the change or alternative booking arrangements.

Once a tour has departed, itinerary changes may be necessary as a result of unforeseen circumstances, operational concerns, or concerns for your health, safety, enjoyment or comfort. Any changes are at our discretion. You acknowledge that you must have reasonable financial resources to cover incidental expenses during all travel with us, whether or not such expenses arise from a change of itinerary, and we are not liable for your failure to prepare adequately for travel and unforeseen circumstances which may arise during travel. We will not be liable for any indirect and or consequential losses associated with any changes to a booking

or itinerary.

9. SPECIAL REQUESTS

Any special requests must be advised to us at the time of booking. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Any special requests or requirements do not form part of these Terms or the contract between us, and we are not liable for any failure to accommodate or fulfil such requests. We do not accept bookings that are conditional upon any special request being met.

10. DISABILITIES AND MEDICAL PROBLEMS

We believe in trying to make our holidays as accessible to as many people as possible. You must tell us before you book of any special needs you may have as a result of any disability or medical condition, whether physical or mental health, and we will do all we can to accommodate you. This includes making any reasonable adjustments to the holiday itself and/or to the booking process. Travel with us involves visiting remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in the EU. We and our suppliers make no representations and give no warranties about the availability or standard of medical facilities in those regions. Whilst we will endeavour to make any reasonable adjustments to the holiday itself, sometimes this may not be possible.

It is your responsibility to tell us before you book whether you have any special requirements, limited mobility or medical conditions, either physical or mental health, that might affect your ability to take part in our holidays. A reasonable level of fitness is required for our holidays as some walking will be involved. If you are in doubt about the suitability of any of our holidays, please just ask, but you must seek confirmation from your Doctor to establish that you are sufficiently fit both physically and mentally to travel and to undertake the excursions that may be required to undertake your tour. We will make any reasonable adjustments, but where we cannot make such adjustments, we may have to cancel your booking. We intend to make our holidays as accessible to as many people as we can, especially those with disabilities. We cannot do this if you don’t tell us of your needs, so please mention any relevant information to us before you book. In particular, to establish:

1. Any special requirements for air, coach, or jeep travel so these are passed on to our suppliers.
2. We are aware whether your mobility may be limited or that you may need assistance on any part of the tour.

iii. Whether you are taking medication and might require medical attention during your holiday;

1. Whether there might be any pre-existing medical conditions, either physical or mental health, that should be disclosed to your insurer (or to the insurer recommended by us) and which could result in your insurance being invalidated.

It is your responsibility to check your health and fitness to travel with your Doctor before travel, and we would recommend that you seek this confirmation and send us this information. We will endeavour to assist with any special requirements that might be needed and can also advise against certain tours and Treks that might be challenging for a customer with particular medical issues. We have to rely upon your honesty about your medical condition and cannot advise you properly if we are unaware of this. Please contact our Special Services Team at [email protected], and we can arrange to advise you of the pre-travel medical clearance that you should clarify with your doctor.

We will assume, unless you inform us otherwise, that you are in a good state of health both physically and mentally, to participate in the holiday. If you do not tell us about any disability or medical condition which may affect your holiday arrangements and any resulting special needs, and we find ourselves in the position where you are at your departure point or on holiday and are unable to participate fully, then we reserve the right to:

1) Organise extra assistance or make any adjustments so you can continue with the holiday, and pass on the costs of doing this to you.

2) Arrange your return to the home country, and pass on the costs of doing this to you.

We very much hope that all our customers will be completely open, honest and upfront with us so the above situation does not occur. However, we do reserve the right to take action in the interests of your health and safety and the health and safety of our staff and other customers should we need to. We can only accept your booking upon the clear understanding that we cannot be liable if you do not inform us of such a condition and an airline or cruise line refuses to accept you as a passenger.

11. COMPLAINTS

We make every effort to ensure that your arrangements run smoothly, but if you do have a problem during your holiday, please inform our Tour Manager or the relevant supplier immediately, who will endeavour to put things right. or by e-mail to [email protected] within 20 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us in quickly identifying your concerns and speed up our response to you.

12. Govt. License: We are a Licensed And authorised Tour Operator. We are obliged to maintain a high standard of service to you by the Tourism Department of Pakistan.

13. OUR RESPONSIBILITIES

We will accept responsibility for the arrangements we agreed to provide or arrange for you as an ‘organizer’ under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we do not remedy or resolve your complaint within a reasonable period, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors, such as but not limited to following the complaints procedure as described in these conditions and the extent to which we or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, missed flights cost or other claim of any description if it results from:

(a) the acts and/or omissions of the person affected; or

(b) the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or

(c) Force Majeure

14. YOUR BEHAVIOUR & ACCEPTANCE OF REASONABLE RISKS

You acknowledge that travel and the products and services offered by us may involve risks to your health and safety. By travelling with us, you acknowledge that you have considered any potential risks to health and safety. To the extent permitted by law, you hereby assume responsibility for all such risk and release us from all claims and causes of action arising from any losses, damages injuries or death resulting from risks inherent in travel, including visiting foreign destinations and participating in adventurous activities such as those included in Tour itineraries or otherwise offered by us. You acknowledge that the degree and nature of personal risk involved depend on the products or services booked and the location(s) in which a product or service operates. There may be an increased degree of risk in participating in physical activities, travelling to remote locations, carriage by watercraft, or other high-risk activities, or travelling to countries with developing infrastructure.

You agree that we are not responsible for providing information or guidance for local customs, weather conditions, physical challenges or laws in effect in any locations where a Tour, product or service is operated. You acknowledge you have considered the potential risks, dangers and challenges and your capabilities and needs, and you expressly assume the risks associated with travel under such conditions. You must at all times strictly comply with all applicable laws and regulations of all countries and regions. Should you fail to comply with the above or commit any illegal act when on tour or, if in our opinion (acting reasonably), your behaviour is causing or is likely to cause danger, distress or material annoyance to others, we may terminate your travel arrangements or any product or service immediately at your expense and without any liability on our part. You will not be entitled to any refund for unused or missed services or costs incurred as a result of the termination of our travel arrangements, including, without limitation, return travel, accommodations, meals, and incidentals.

You are responsible for any costs (including repair, replacement and cleaning fees) incurred by us or our suppliers for property damage, destruction or theft caused by you while on a tour. You agree to immediately report any pre-existing damage to one of our representatives or staff of the accommodation, transportation service, or facility as soon as possible upon discovery. You agree to take all prudent measures about your safety while on tour, including, but not limited to, the proper use of safety devices (including seat belts, harnesses, flotation devices and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Neither we nor our third-party suppliers are liable for loss or damages caused by your failure to comply with safety instructions or warnings.

15. EXCURSIONS AND LOCAL ACTIVITIES

Included Excursions:

For all excursions that form part of the advertised arrangements that you have booked, your contract for the excursion will be with us and we will take responsibility for that excursion by the remainder of these Booking Terms and Conditions.

Optional Excursions:

If you want to cancel an optional excursion that you have booked, we, on behalf of the local operator, are unable to refund the cost of the excursion once it has been paid for.

Our Tour Managers are happy to suggest local places of interest to you. However, these are suggestions only and are not recommendations or endorsements, and no liability is accepted for any issues that may arise.

16. PASSPORT & VISA

Trango Adventures will provide all the required documents to apply for the Trekking, mountaineering and tourist visa. We will also assist you with information about the passport, visa, health and immigration requirements applicable to your itinerary, but it is your responsibility to confirm that this information is relevant to your circumstances. It is your responsibility to obtain the right type of visa before you travel.

pls read our visa and passport section for more information

17. CONDITIONS OF SUPPLIERS

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services by their terms and conditions, which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually by applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

18. PROMPT ASSISTANCE

If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may, however, pay for or provide refreshments and/or appropriate accommodation, and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances if you fail to obtain our prior authorisation before making your travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance if the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

19. DELAYS, MISSED TRANSPORT ARRANGEMENTS, AND OTHER TRAVEL INFORMATION

If you miss your flight or other transport arrangement, it is cancelled, or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.

We cannot accept liability for any delay which is due to any of the reasons set out in clause 10 of these booking conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time). You should check your tickets very carefully immediately upon receipt to ensure you have the correct flight times. If flight times change (domestic only) after tickets have been dispatched, we will contact you as soon as we can to let you know.

20. State OFFICE ADVICE

You are responsible for making yourself aware of your State Office’s advice regarding the safety of the countries and areas in which you will be travelling, and making your decisions accordingly. As the advice may change, we recommend that you keep up to date and check the situation closer to your departure date.  Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure (see clause 10).

21. BAGGAGE

You are responsible for the carriage and care of your luggage throughout your holiday, except for such times as it may be in the hands of the airline; herein such circumstances the airline-specific terms and conditions relating to the carriage of luggage apply, or when porterage at a hotel or on arrival and departure is included. Please ensure that your luggage is loaded onto all transport, and be careful to take the correct luggage with you when you leave any mode of transport.

22. MARKETING AND IMAGES

You acknowledge and agree that, while participating in any tour, images, photos, or videos may be taken by other participants, us, or our representatives and may contain or feature you (the ‘Visual Content’). You consent to any such pictures being taken and grant a perpetual, royalty-free worldwide, irrevocable license to us, our contractors, sub-contractors and assigns, to reproduce the Visual Content for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.

23. AMENDMENTS

We reserve the right to update or alter these Booking Conditions at any time and will post up-to-date Booking Conditions on our website. The Booking Conditions that were in place on the date your booking was confirmed will apply to your holiday. We recommend that you refer to the Booking Conditions applicable to your booking before travel to familiarise yourself.

Should you cancel your holiday, you still agree to lose your full deposit.

If you fail to pay the Balance by the due date, we will be entitled to cancel your booking. For the avoidance of doubt, should any amount become due to us, you agree and accept that we can debit the payment card we hold on file with the sum outstanding.